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In this interview, correspondent Polly Nash talks to fire fighter Cami Schafer about one of the many frightening effects of climate change; the ever-growing threat of wildfires around the world. Last year California was hit by the Dixie Fire, the largest single forest fire in the state’s history. Burning for four months, the Dixie Fire…
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In this week’s interview, correspondent Ole ter Wey talks to climate activist Grace Fong about the importance of climate education. Drawing on her very personal experiences with the impacts of climate change in her home country of Fiji, Grace Fong provides insights into what led her to work for Climate Science, an international organization that…
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I’ve been a traveler my whole life — and was lucky enough to have a family that prioritized experiencing new destinations throughout my childhood. Now, it’s my nephew’s turn. At two years old, with seven countries down, he’s on his way to becoming a citizen of the world. While traveling with a child at any…
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PENNSYLVANIA, USA — The difference between a tourist and a traveler is getting to know a culture, according to Karen Gershowitz, writer and travel addict. Since boarding a plane to Europe when she was 17, Gershowitz has visited over 90 countries and “gained friends and lovers and made a radical career change,” according to her…
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If you’re a student who is planning on attending school abroad as part of your studies or you’re being relocated by your company, it can seem daunting to visit a new country for the first time. Looking for some tips and tricks to mastering international travel? We have them, courtesy of Travel + Leisure. • Hotel…
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Hotels and resorts in the Green Collection are pioneers of sustainable practices that protect nature and benefit local communities wherever they operate. Each hotel has attained at least one globally recognised certification, including EarthCheck, Green Growth 2050, Green Key, Green Globe or Green Seal. They take social and environmental matters seriously by acting through a…
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The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles. With clients around the world, we have seen these trends in the tourism and hospitality…
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Just a few examples include: Either calling or emailing each guest with a personalized message after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference. Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in place along with efforts of the…
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The changes to the hospitality industry may understandably seem overwhelming at times, given how broad they are and the speed with which they are taking place. However, with the right approach, hospitality managers can make the requisite changes to operations in order to take full advantage for commercial success. What is clear is that it will…
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Waiting for opportunities until the guest arrives will work against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get-go. The benefits are abundant, namely: Increase the interaction time with your guests: Making the service feel more attentive and generally of a…